Community Engagement and Self-Service

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Smart Service Solutions

About Purple Forge

Purple Forge is an award-winning Software as a Service (SaaS) provider of mobile-first community engagement and self service solutions.   Purple Forge helps our customers reduce service delivery cost, increase customer experience  and gain insights into unmet needs.

Purple Forge’s Smart Service Solutions platform delivers a wide range of pre-packaged solutions with optional features and customization for: Governments, Venues, Retail, Destination Marketing Organizations, Telecommunications Service Providers, Financial Institutions, Membership-based Organizations, and Healthcare.

Our Smart Service Solutions platform offers comprehensive features that span:  Web, Mobile, Wearables, Social, Location Based Services (LBS), Proximity Based Services (iBeacons), Internet of Things, Cognitive Computing and Natural Language Processing (NLP).

Purple Forge has deployed hundreds of solutions for a wide range of customers, including:

  • Smart City clients include the cities of Denver, Long Beach, Edmonton, Surrey, Mississauga and Ottawa
  • Government clients include the Canadian Polar Commission, Government of Canada and Province of Manitoba
  • Healthcare clients include Norfolk General Hospital, Royal Mental Health Centre Ottawa, and First Steps Fertility Clinic
  • Association clients include the New Hampshire NEA,  Institute of Scrap Recycling Industries  and Ontario Secondary School Federation of Teachers

Purple Forge is an IBM Watson Ecosystem Partner and the Purple Forge Smart Service Solutions platform includes advanced IBM Watson capabilities.

IBM Watson Partner pos b

Purple Forge is partnered with TELUS for Smart City apps.


Ask us about how how we can help you reduce reduce costs, improve customer service and gain insights into unmet customer needs to allow you to further reduce costs and improve service delivery.

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Press Releases, Media Coverage, Blog, Knowledge Base Articles

Latest News

The Town is continuing to focus on service delivery improvements through the use of technology, with the launch of new tools such as the Oakville mobile app, to keep residents connected anytime, anywhere.

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Purple Forge will be exhibiting at the Smart Cities Week conference, Sept 27-29th in Washington, D.C.

Brian Hurley, Purple Forge’s President and CEO will be on hand to share information on our Smart City deployments in the US and Canada.

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The Texas Public Policy Foundation’s (TPPF) Fueling Freedom Project rolled out its first mobile app to allow iPhone and Android users to follow up-to-the-minute developments in climate and energy policy. The app brings nine specific portals to mobile users, including feeds for global satellite temperature reports, climate policy news, and relevant social media links, among others.

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What Our Customers Think

Purple Forge is a wonderful partner – they are responsive and very knowledgeable.  With Purple Forge we have been able to introduce advanced mobile technologies that will be increasingly important to us, our tenants and visitors. We are very excited to take advantage of the opportunities to provide new revenue generating services such as dynamic deals, and interactive location-based visitor services. Feedback from tenants and users has been very positive.

Purple Forge provided the City of Mississauga with a proven and economical mobile application service that allowed us to rapidly develop and launch the Mississauga Roads iPhone and Android applications across multiple platforms. The application has an intuitive and easy to use interface that has delighted our citizens.

They’ve been an incredible company to work with and some of the technology that’s come up for youth…and really engage them in social media and cool things has been quite awesome.

The conference app provided great value to our conference. As the conference chair, it was great to have all the information that delegates and sponsors needed to know about the conference in one easy to use application that could be sent out ahead of time.

Responsible for Elections in 2016, 2017?

Are you a government official responsible for elections? We can help you engage and service voters.

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