Community Engagement and Self-Service

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Smart Service Solutions

About Purple Forge

Purple Forge is an award-winning Software as a Service (SaaS) provider of mobile-first community engagement and self service solutions.   Purple Forge helps our customers reduce service delivery cost, increase customer experience  and gain insights into unmet needs.

Purple Forge’s Smart Service Solutions platform delivers a wide range of pre-packaged solutions with optional features and customization for: Governments, Venues, Retail, Destination Marketing Organizations, Telecommunications Service Providers, Financial Institutions, Membership-based Organizations, and Healthcare.

Purple Forge has deployed hundreds of solutions for a wide range of customers, including:

Our Smart Service Solutions platform offers comprehensive features that span:  Web, Mobile, Wearables, Social, Location Based Services (LBS), Proximity Based Services (iBeacons), Internet of Things, Cognitive Computing and Natural Language Processing (NLP).

Purple Forge is an IBM Watson Ecosystem Partner and the Purple Forge Smart Service Solutions platform includes advanced IBM Watson capabilities.

IBM Watson Partner pos b

Purple Forge is partnered with TELUS for Smart City apps.


Ask us about how how we can help you reduce reduce costs, improve customer service and gain insights into unmet customer needs to allow you to further reduce costs and improve service delivery.

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Press Releases, Media Coverage, Blog, Knowledge Base Articles

Latest News

Join Purple Forge at IBM World of Watson for a talk on “Community Engagement and Self-Service in the Age of Cognitive Computing, Mobile and IoT”

Tuesday, 5:00 PM – 5:45 PM | South Pacific B | Session ID: 2678A

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Monmouth County Clerk Christine Giordano Hanlon announced the launch of the new and free mobile app, Monmouth County Votes, available for download in the Apple App Store and Google Play Store.

The app is designed to give voters easy access to all information regarding elections and voting.

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Purple Forge’s CEO was interviewed by the Ottawa Business Journal for an article reflecting on Nortel and Bell Northern Research.

“That camaraderie and the culture of Nortel and BNR still exists today amongst the people who worked there,” he says. “We all tend to help each other out.”

Now CEO of a software company called Purple Forge, he says his memories of Nortel are bittersweet.

“First and foremost, it’s pride – pride in the people, the technology, what we achieved as an organization and what we had the potential to achieve, and the challenges we overcame along the way,” says Mr. Hurley, whose attachment to the firm that employed him for 15 years still endures: He chose the name Purple Forge partly as an homage to BNR, which had a purple logo.

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What Our Customers Think

Easy to work with.  Understood the need for our organization and was able to create a tech solution that worked best for our organization.

The conference app provided great value to our conference. As the conference chair, it was great to have all the information that delegates and sponsors needed to know about the conference in one easy to use application that could be sent out ahead of time.

The members of Missouri NEA are very pleased with the professional-looking mobile app we built with the help of Purple Forge. Their staff is knowledgeable and easy to work with. The design specifications were precise and the project timeline was most helpful. Purple Forge was able to customize a solution, which incorporated all the ideas Missouri NEA envisioned.

I have worked very successfully with Purple Forge to develop two different apps that each presented some tough challenges on Blackberry, Android and Apple platforms.

Responsible for Elections in 2016, 2017?

Are you a government official responsible for elections? We can help you engage and service voters.

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