DCD Enterprise: New trends will change tech in data centers

DCD Enterprise: New trends will change tech in data centers

From IBM’s Watson project, Steve Abrams outlined the differences that artificial intelligence will make, backed by a panel of the Watson partners who are applying the technology; for instance, Brian Hurley of Purple Forge is creating AI agents for customer service centers, so that self-service support can give reliable answers to users. Given the poor reputation of call center support staff and the systems they work in, this could be low-hanging fruit for AI to address, although if it actually works the closure of human-based call centers would cause a seismic shift in employment patterns.