Systems of Record, Systems of Engagement and Smart Service Solutions Platform
“Systems of Record” are core systems that run businesses (e.g. financials, manufacturing, CRM, HR).
“Systems of Engagement” are systems which are used directly by employees or customers for “ sticky uses” – like email, collaboration systems, social networking, learning systems and mobile portals. They “engage” employees or customers.
Purple Forge’s Smart Service Solutions platform is a System of Engagement platform.