How can Smart City mobile apps deliver cost savings for a city?


Cities can benefit from reducing costs associated with servicing residents and by streamlining the workflow for city employees. Mobile applications can be deployed to support these goals in a number of ways, including the following examples:

Service centre calls reduction, e.g. reduce in-bound calls by deployment of self-service applications such as: city news; 511/road conditions; 311/report a problem; recycling, waste management and garbage collection; public transit; elections citizen engagement; emergency preparedness and communications

Print and mailing costs reduction, e.g. reduce printed materials and mailing costs for maps, waste collection schedules, brochures and educational materials by transitioning to electronic distribution and updates based on self-service mobile applications

City employee portal, e.g. provides secure access to employee related information such as careers, news human resources, benefits, contracts & agreements

Resident consultations, e.g. mobile applications can be used to increase reach, accessibility and engagement for public consultations on policies and priorities using applications such as: elected officials constituent communications & engagement; public consultation; 311/report a problem

Mobile worker field operations, e.g. printed materials can be reduced and workflows optimized by providing remote access and annotation for city infrastructure plans such as water and sewer, checklists, contacts, departmental news, equipment maintenance documentation, and emergency plans

Pet adoption, e.g. raising awareness of available pets to increase placements and reduce shelter costs, increasing revenue from pet licensing

Worker safety, e.g. provide automated informational alerts based on proximity to locations or equipment to help reduce employee injuries and associated costs

Training and certification tests, e.g. provide mobile workers with ready access to professional development training videos and self-tests for certification or test preparation

Public healthcare, e.g. education and outreach for public healthcare to reduce costs and economic impact based on self-service mobile applications and associated emergency communications capabilities

Emergency preparedness, communications and management, e.g. provide up-to-date information related to health, flood or storm emergency preparation and provide an additional channel for residents to receive emergency updates by Push Notifications (City of Regina and City of Calgary both have used mobile apps as an integral part of their emergency communications plan), as well as supporting cleanup and problem reporting afterwards