Best Practices – Smart City Apps Deliver Cost Saving

Smart City apps can deliver savings by reducing costs associated with servicing residents and by streamlining the workflow for City employees.  Smart City mobile applications can be deployed to support these goals in a number of ways, including the following examples:

  • Service center calls reduction, e.g. reduce in-bound calls by deployment of self-service applications such as: city news; 511/road conditions; 311/report a problem; recycling, waste management & garbage collection; public transit; elections citizen engagement; emergency preparedness and communications
  • Print and mailing costs reduction, e.g. reduce printed materials and mailing costs for maps, waste collection schedules, brochures and educational materials by transitioning to electronic distribution and updates based on self-service mobile applications
  • City employee portal, e.g. provides secure access to employee related information such as careers, news human resources, benefits, contracts & agreements
  • Resident consultations, e.g. mobile applications can be used to increase reach, accessibility and engagement for public consultations on policies and priorities using applications such as: Elected officials constituent communications & engagement; public consultation; 311/report a problem
  • Mobile worker field operations, e.g. printed materials can be reduced and workflows optimized by providing remote access and annotation for city infrastructure plans such as water and sewer, checklists, contacts, departmental news, equipment maintenance documentation, and emergency plans
  • Pet adoption, e.g. raising awareness of available pets to increase placements and reduce shelter costs, increasing revenue from pet licensing
  • Worker safety, e.g. provide automated informational alerts based on proximity to locations or equipment to help reduce employee injuries and associated costs
  • Training and certification tests, e.g. provide mobile workers with ready access to professional development training videos and self-tests for certification or test preparation
  • Public healthcare, e.g. education and outreach for public healthcare to reduce costs and economic impact based on self-service mobile applications and associated emergency communications capabilities
  • Emergency preparedness, communications and management, e.g. provide up-to-date information related to health, flood or storm emergency preparation and provide an additional channel for residents to receive emergency updates by Push Notifications (for example both the City of Regina and City of Calgary both have used Smart City mobile apps as an integral part of their emergency communications plan), as well as supporting cleanup and problem reporting afterwards