How can mobile apps help a City reduce costs?

Posted by Brian Hurley on July 31, 2014 in Blog

Savings can be obtained by reducing costs associated with servicing residents and by streamlining the workflow for City employees.  Mobile applications can be deployed to support these goals in a number of ways, including the following examples:

  • Service centre calls reduction, e.g. reduce in-bound calls by deployment of self-service applications such as: City News; 511/road conditions; 311/report a problem; Recycling, waste management & garbage collection; Public transit; Elections citizen engagement; Emergency preparedness and communications
  • Print costs reduction, e.g. reduce printed materials volume and budget by transitioning some or all of the material to mobile app-based distribution, examples being parks and pathways maps, tourism materials, recycling calendars 
  • City employee portal, e.g. provides access to mobile employee-related information such as careers, news human resources, benefits, contracts & agreements
  • Mobile worker field operations, e.g. mobile applications can be used to provide remote access and annotation for city infrastructure plans such as water and sewer, checklists, contacts, departmental news, emergency plans
  • Pet adoption, e.g. raising awareness of available pets to increase placements and reduce shelter costs
  • Resident consultations, e.g. mobile applications can be used to increase reach, accessibility and engagement for public consultations on policies and priorities using applications such as: Elected officials constituent communications & engagement; Public consultation; 311/report a problem
  • Worker safety, e.g. provide automated informational alerts based on proximity to locations or equipment to help reduce employee injuries and associated costs
  • Public healthcare, e.g. education and outreach for public healthcare to reduce costs and economic impact based on self-service mobile applications and associated emergency communications capabilities
  • Training and certification tests, e.g. provide mobile workers with ready access to professional development training videos and self-tests for certification or test preparation
  • Emergency preparedness and communications, e.g. provide up-to-date information related to health, flood or storm emergency preparation and provide an additional channel for residents to receive emergency updates (City of Regina and City of Calgary both have used mobile apps as an integral part of their emergency communications plan)